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Hotel Policy

Arrival & Check-In

At Memphis Vitality Hotel, we combine personalized service with seamless self-check-in and room access technology to enhance your stay.

Smart Technology

  • Self-check-in is completed through your smartphone, and your room key is securely stored in your Apple Wallet or Google Wallet.
  • By booking a stay, guests consent to receive SMS communications related to their reservation, including check-in details, room access, and other service updates.
  • Standard messaging rates apply. Reply STOP to opt out.
  • In-room landline phones are not provided; please use your personal device for all communication.
  • In case of emergency, dial 911 and notify our team at (901) 425-0600.

Guest Experience & Self Check-In

  • Room key is delivered digitally on the day of arrival upon completion of online check-in.
  • Check-in kiosks are available on-site and can print a physical keycard upon request.
  • 24/7 guest experience support is available, both in-person and at (901) 425-0600.

 Check-In & Check-Out Times

  • Check-In: 4:00 PM
  • Check-Out: 11:00 AM

 Early Check-In & Late Check-Out

  • Early Check-In from 1:00 PM: $20 fee
  • Late Check-Out until 1:00 PM: $20 fee
  • Purchase through your check-in link or by texting Guest Experience at (901) 425-0600.
  • Super Early Check-In from 9:00 AM to 1:00 PM is available based on availability for a $40 fee. This can be requested by phone, text, or in person at the property.

Self Check-In / Check-Out Details

  • Secure online check-in link is sent 48 hours before arrival.
  • Government-issued ID, credit card and $100 security deposit is required.
  • Room access is granted via QR code sent to your phone.
  • Same-day bookings after 4 PM require immediate online check-in.
  • To check out, scan the QR code on your door or text (901) 425-0600 with “Checking Out.”

 Parking

  • Complimentary on-site parking in designated guest areas
  • Unauthorized vehicles will be towed
  • Bus/Truck Parking

Room & Guest Policies

Age Policy

  • Guests must be at least 21 years old to reserve and check in.

 Room Occupancy

  • Deluxe King & Deluxe King Accessible: Up to 3 guests
  • Deluxe Double Queen: Up to 4 guests
  • Junior Suite: Up to 3 guests
  • Connecting Family Room: Up to 6 guests
  • Children 12 and under stay free (within occupancy limits)
  • Violation of occupancy limits may result in additional charges or cancellation

 Maximum Length of Stay

  • Guests may not stay on the premises for more than 25 consecutive days
  • Memphis Vitality Hotel does not offer long-term accommodations.

 Pet Policy & Service Animals

  • Dogs only: $20 per stay for up to 2 dogs (max 50 lbs)
  • Undeclared pets incur a $250 cleaning fee
  • Pets must be leashed/in carrier in public areas and never left unattended
  • Pet-related damages may result in forfeiture of deposit and/or reservation cancellation.
  • Certified ADA service animals are welcome at no charge

Food Delivery

  • Guests may use delivery services
  • Drivers must be met in the lobby (not permitted on guest floors)

 Package Deliveries

  • Must be addressed to reservation holder and delivered during stay dates
  • Unclaimed packages post-checkout will be returned to sender
  • Hotel not responsible for lost or mishandled packages

Financial Policies

Payment & Cancellation Policy

  • Flexible Rate – Fully Refundable
    First night charged at booking; remainder 24 hrs before check-in. Cancel/change up to 24 hrs before check-in.
  • Direct Booking Offer – Non-Refundable
    Full charge within 24 hrs of booking. No changes/refunds.
  • Last-Minute Bookings:
    Non-refundable if booked within 24 hrs of check-in.
  • No-Shows:
    At 11 AM the day after arrival, reservations that are No-Shows without prior communication are canceled without refund.
  • Cancellation Requests:
    Must be submitted in writing via email (info@memphisvitalityhotel.com) or text to (901) 425-0600.

 Taxes & Fees

Security Deposit 

  • $100/stay hold collected at online check-in 
  • Released post-checkout (1–3 business days) 
  • Forfeiture may result from: 
  • Noise complaints 
  • Smoking violations 
  • Strong or lingering odors requiring deep cleaning
  • Exceeding occupancy 
  • Property/linen damage 
  • Missing items 
  • Unauthorized filming 
  • Other hotel policy violations 

 Hotel Amenities & Services

Housekeeping

  • Room Refresh:
    Provided every 3rd day of your stay. Includes tidying, trash removal, bed made with existing linens, towel replacement (if towels are left on the floor), and replenishing toiletries. To decline service, place the “Do Not Disturb” sign on your door.
  • Full Cleaning:
    Available only upon request. Includes linen change, full bathroom cleaning, dusting, and vacuuming.
  • Additional Requests:
    For extra towels, linens, or to request a service outside of the standard schedule, text us anytime at (901) 425-0600 .

Breakfast

  • Available daily in the Marketplace from 6:30 AM – 10:30 AM. Enjoy a selection of freshly prepared items, available for purchase.

 Restaurant & Bar

  • Breakfast: 6:30 AM – 10:30 AM
  • Dinner & Bar: 5:00 PM – 10:00 PM
  • Happy Hour: 5:00 PM – 7:00 PM
  • Proper attire required; pets and outside food not permitted

 Pool Rules

  • Indoor & Outdoor Pool: 6:00 AM – 10:00 PM
  • Quiet Pool Hours: 6:00 AM to 8:00 AM and 8:00 PM to 10:00 PM
  • Outdoor pool closed Nov 1 – Apr 30
  • Registered hotel guests only
  • No outside food/glassware, no pets, no horseplay
  • Children must be supervised

 Fitness Center

  • Open 24/7 for registered guests

Property Rules & Conduct

Quiet Hours

  • Quiet Hours are observed from 10:00 PM to 8:00 AM property-wide to ensure a restful environment for all guests.

Smoking Policy (100% Smoke Free Hotel)

  • No smoking of any kind in rooms or indoor common areas 
  • Cigarette smoking allowed only in designated outdoor areas 
  • Activities that cause strong or persistent odors—such as burning incense or handling marijuana—are prohibited.
  • Violations result in $250 cleaning fee + deposit forfeiture 

 Gun-Free Property

  • Memphis Vitality Hotel is a gun-free property
  • Guests are not permitted to carry firearms anywhere on hotel premises, including guest rooms and public areas.
  • Please note: Armed security personnel may be present on-site for the safety of guests and staff.

Photography

  • Professional/commercial photography requires written approval
  • Unauthorized photography is prohibited

Guest Responsibility

  • Hotel is not responsible for lost/stolen items due to guest negligence
  • Guests are responsible for property damages
  • Guests must behave respectfully toward others and follow all hotel rules