Hotel Policy

1. Arrival & Check-In

At Memphis Vitality Hotel, we combine personalized service with seamless self-check-in and room access technology to enhance your stay.

Smart Technology

Self-check-in is completed through your smartphone, and your room key is securely stored in your Apple Wallet or Google Wallet.
By booking, you consent to receive SMS updates related to your stay. Text “HELP” for support or “STOP” to opt out.
In-room landline phones are not provided; please use your personal device for all communication.
In case of emergency, dial 911 and notify our team at (901) 425-0600.

Guest Experience & Self Check-In

Room key is delivered digitally on the day of arrival upon completion of online check-in.
Check-in kiosks are available on-site and can print a physical keycard upon request.
24/7 guest experience support is available, both in-person and at (937) 705-0100.

Check-In & Check-Out Times

Check-In: 4:00 PM
Check-Out: 11:00 AM

Early Check-In & Late Check-Out

Early Check-In from 1:00 PM: $20 fee
Late Check-Out until 1:00 PM: $20 fee
Purchase through your check-in link or by texting Guest Experience at (901) 425-0600
Super Early Check-In from 9:00 AM to 1:00 PM is available based on availability for a $40 fee. This can be requested by phone, text, or in person at the property.

Self Check-In / Check-Out Details

Secure online check-in link is sent 48 hours before arrival.
Government-issued ID, credit card and $100 security deposit is required.
Room access is granted via QR code sent to your phone.
Same-day bookings after 4 PM require immediate online check-in.
To check out, scan the QR code on your door or text (901) 425-0600 with “Checking Out.”

Parking

Complimentary on-site parking in designated guest areas
Unauthorized vehicles will be towed

2. Room & Guest Policies

Age Policy

Guests must be at least 21 years old to reserve and check in.

Room Occupancy

Deluxe King & Deluxe King Accessible: Up to 3 guests
Deluxe Double Queen: Up to 4 guests
Children 12 and under stay free (within occupancy limits)
Extra adults incur a nightly fee
Violation of occupancy limits may result in additional charges or cancellation

Maximum Length of Stay

Guests may not stay on the premises for more than 25 consecutive days
Memphis Vitality Hotel does not offer long-term accommodations.

Pet Policy & Service Animals

Dogs only: $75 per stay for up to 2 dogs (max 50 lbs)
Undeclared pets incur a $75 pet fee + $250 cleaning fee
Pets must be leashed/in carrier in public areas and never left unattended
Pet-related damages may result in forfeiture of deposit and/or reservation cancellation.
Certified ADA service animals are welcome at no charge

Food Delivery

Guests may use delivery services
Drivers must be met in the lobby (not permitted on guest floors)

Package Deliveries

Must be addressed to reservation holder and delivered during stay dates
Unclaimed packages post-checkout will be returned to sender
Hotel not responsible for lost or mishandled packages

3. Financial Policies

Payment & Cancellation Policy

Flexible Rate w/ Breakfast:
First night charged at booking; remainder 24 hrs before check-in. Cancel/change up to 24 hrs before check-in.
Non-Refundable Offer:
Full charge within 24 hrs of booking. No changes/refunds.
2+ Night Special (w/ Dinner):
Same policy as Flexible Rate. 2-night minimum.
Last-Minute Bookings:
Non-refundable if booked within 24 hrs of check-in.
No-Shows:
At 11 AM the day after arrival, reservations that are No-Shows without prior communication are canceled without refund.
Cancellation Requests:
Must be submitted in writing via email (info@memphisvitalityhotel.com) or text to (901) 425-0600

Taxes & Fees

Tennessee Occupancy Tax: 7.25%
State Tax: 7%
City Tax: 4%
Memphis Tourism Fee: $2.00/night
Amenity Fee: $8.00 + 18.25% tax per room, per night will apply.

Security Deposit

$100/stay hold collected at online check-in
Released post-checkout (1–3 business days)
Forfeiture may result from:
Noise complaints
Smoking violations
Exceeding occupancy
Property/linen damage
Missing items
Unauthorized filming
Other hotel policy violations

4. Hotel Amenities & Services

Housekeeping

Daily Refresh Upon Request 9 AM to 3 PM:
Room tidying, replenishing toiletries, emptying trash, bed made with existing linens, and towel replacement (if towels are left on the floor).
Full Cleaning Upon Request 9 AM to 3 PM (every third day):
Full room service, bed linen change, bathroom deep-clean, dusting, and vacuuming.
Requesting a Refresh or Full Clean:
Place the “Please Clean Up” sign on your door, or
Text the Guest Experience team at (901) 425-0600 with your request.

Breakfast

Complimentary continental breakfast: 6:30 AM – 10:30 AM
À la carte items available for purchase

Restaurant & Bar

Breakfast: 6:30 AM – 10:30 AM
Dinner & Bar: 5:00 PM – 10:00 PM
Happy Hour: 5:00 PM – 7:00 PM
Proper attire required; pets and outside food not permitted

Pool Rules

Access is limited to registered hotel guests only
Pool is open daily from 6:00 AM to 10:00 PM, with the following schedule:
6:00 AM – 8:00 AM: Adults only
8:00 AM – 8:00 PM: Open to all
8:00 PM – 10:00 PM: Adults only
Outdoor pool closed Nov 1 – Apr 30
No outside food/glassware, no pets, no horseplay
Children under 18 must be supervised at all times

Fitness Center

Open 24/7 for registered guests

5. Property Rules & Conduct

Quiet Hours

Quiet Hours are observed from 10:00 PM to 8:00 AM property-wide to ensure a restful environment for all guests.

Smoking Policy

No smoking in rooms or indoor common areas
Cigarette smoking allowed only in designated outdoor areas
Marijuana and other substances prohibited on property
Violations result in $250 cleaning fee + deposit forfeiture

Gun-Free Property

Memphis Vitality Hotel is a gun-free property
Guests are not permitted to carry firearms anywhere on hotel premises, including guest rooms and public areas.
Please note: Armed security personnel may be present on-site for the safety of guests and staff.

Photography

Professional/commercial photography requires written approval
Unauthorized photography is prohibited

Guest Responsibility

Hotel is not responsible for lost/stolen items due to guest negligence
Guests are responsible for property damages
Guests must behave respectfully toward others and follow all hotel rules